Frequently Asked Questions

We run trips across India — Himachal Pradesh, Ladakh, Spiti Valley, Uttarakhand, Jammu & Kashmir, Kerala, Goa, Rajasthan, Andaman and North-East India — plus international trips to Bhutan, Thailand, Vietnam, Singapore and South Africa.

Yes. Most of our trips are within India, and we also run international packages to Bhutan, Thailand, Vietnam, Singapore and South Africa.

Yes, we offer customizable tour packages to suit your preferences.

You can consult with our travel advisors or check detailed package descriptions on our website.

Our packages usually include accommodation, transportation, and sightseeing. Meals and activities vary by package.

Group tours follow a fixed itinerary and departure date alongside other travelers, while customised trips are planned around your own dates, pace, and preferences.

For domestic trips we recommend booking 15-30 days ahead, especially for popular routes like Himachal and Ladakh during peak season, to get better availability and pricing.

Himachal is pleasant most of the year, Ladakh is best between May and September when the high passes are open, and Spiti Valley is ideal from June to October.

Yes, multi-destination itineraries can be arranged as part of a customised trip — share the places you want to cover and our team will design a combined route.

Yes, we offer trekking and adventure-focused itineraries in the Himalayas alongside our regular sightseeing packages.

Flights, personal expenses, optional activities, and anything not explicitly listed in the itinerary's inclusions are typically not included.

Yes, let us know in advance and we can help arrange extra nights of stay or additional days at the end of your itinerary.

Yes, we curate romantic itineraries with couple-friendly stays and experiences for honeymooners.

You can book a trip through our website or by contacting our customer support team.

Yes, just enter the traveler's details during the booking process.

Yes, we offer special rates and services for group bookings.

Your booking is confirmed once the payment is successfully processed and you receive a confirmation email.

Yes, we work with travel partners as well. You can book via authorized agents.

A booking is confirmed only after receipt of the required advance payment — the exact amount is shown at checkout and varies by package.

Spots are only held once the advance payment is received, since availability is limited and confirmed on a first-paid basis.

You'll need each traveler's name, contact number, and basic ID details, plus your preferred travel dates and package.

Yes, contact our support team and we'll update your booking and adjust the total cost based on the new group size.

Fixed-departure group trips need a minimum group size to run as scheduled; we'll inform you in advance if a departure is affected.

You'll receive an acknowledgement by email or WhatsApp as soon as we receive your request, followed by confirmation once payment is processed.

Last-minute bookings are possible subject to availability — call or WhatsApp us at +91 6230044197 to check current options.

Yes, a detailed confirmation with your itinerary, inclusions, and payment receipt is sent to your email once the booking is confirmed.

We accept credit/debit cards, UPI, net banking, and Razorpay.

EMI options are available on select cards via Razorpay during checkout.

Yes, our payment system is 100% secure and encrypted.

Yes, you'll receive a detailed invoice via email once the payment is complete.

We offer partial payment options for selected packages. Contact support for details.

Full payment must be completed at least 15 days before your trip departure date.

Yes, cash payments can be made at our Manali office; for bookings from elsewhere, online payment is the easiest option.

Standard payment gateway charges may apply depending on the payment method; any applicable fee is shown clearly before you pay.

Failed transactions where the amount was deducted are automatically reversed by the payment gateway within a few business days; contact us if it takes longer.

Yes, each traveler can pay their share separately using their own payment link — just let our team know while booking.

Package prices and GST are itemised separately at checkout so you can see the exact breakdown before paying.

Yes, all payments are processed through encrypted, PCI-compliant gateways and we do not store your card details.

Yes, our team can send you a secure payment link via email or WhatsApp for your booking.

Cancellations 30 or more days before departure get a full refund minus a 5% processing fee; 15–30 days before: 50% refund; 7–15 days before: 25% refund; less than 7 days before: no refund. The full policy is on our cancellation policy page.

Refunds are usually processed within 7-10 business days.

Yes, depending on availability and package terms, you may reschedule your trip.

If we cancel the trip, a full refund or alternate date will be offered.

A full refund (minus a 5% processing fee) applies only to cancellations made 30 or more days before departure. Cancelling 15–30 days before gets a 50% refund, and 7–15 days before gets a 25% refund.

Cancellations made 15-30 days before departure receive a 50% refund of the package amount.

Cancellations made less than 7 days before departure are not eligible for a refund.

Yes, cancellations made 30+ days before departure receive a full refund minus a 5% processing fee.

Refunds are credited back to your original payment method, whether that was a card, UPI, or net banking.

Yes, in most cases you can transfer your booking to another traveler instead of cancelling — contact support to arrange this.

Genuine medical emergencies are reviewed on a case-by-case basis; reach out to our support team with details and we'll do our best to help.

Yes, a cancellation request via email or WhatsApp helps us process your refund faster and keeps a clear record for both sides.

We recommend purchasing travel insurance separately for added protection against unexpected cancellations.

We offer stays in hotels, resorts, or homestays based on your chosen package.

Meals are included in selected packages. Please refer to the package details.

Yes, we offer safe and tailored packages for solo travelers.

Yes, professional local guides are provided for sightseeing in many packages.

Yes, airport transfers are included in most packages. Please confirm before booking.

Group trips are typically on twin/triple sharing among travelers of the same gender; solo room upgrades are available on request for an extra charge.

Yes, single-room upgrades are available on most packages for an additional cost — mention this while booking.

We use verified 3-star and equivalent hotels, resorts, or homestays by default, with upgrade options available on most packages.

Yes, curated homestays are available in destinations like Spiti Valley and Kinnaur for a more authentic, local experience.

Most hotels offer Wi-Fi, though connectivity can be limited or unavailable in remote mountain homestays.

Let us know your dietary requirements while booking and we'll do our best to accommodate them with our stay and meal partners.

Yes, hotel upgrades are possible on most packages — share your preference with our team and we'll quote the revised price.

A trip captain is our on-ground representative who accompanies the group, manages logistics, and is your main point of contact throughout the trip.

For domestic trips, a government-issued photo ID is required (and is mandatory for flights). For international trips you need a passport valid for at least six months and any visa the destination requires.

We currently do not offer visa processing services.

Since we don't offer visa services, please confirm your visa before booking international travel.

No, a passport is not required for domestic travel. Any valid government ID will suffice.

Travel insurance is not included by default but can be added on request.

Yes, Aadhaar card is accepted as valid government-issued ID for domestic travel.

Minors need a valid government ID (such as a school ID or Aadhaar) and, when not travelling with both parents, a consent letter is recommended.

We recommend carrying 2-3 passport-size photographs, which may be needed for permits in certain restricted areas.

Some restricted border areas require an Inner Line Permit — our team will guide you on this and help arrange it as part of the itinerary where needed.

Foreign nationals can join select domestic itineraries, though some restricted areas may require additional permits — check with our team before booking.

We recommend a standard domestic travel insurance plan that covers trip cancellation, medical emergencies, and baggage loss.

Yes, we recommend carrying both digital and printed copies of your ID and booking confirmation in case of network issues.

For select high-altitude treks, a basic fitness or medical certificate may be required — this will be communicated in the itinerary if applicable.

Yes, we frequently offer seasonal deals and limited-time discounts.

Yes, group discounts are available. Contact our team for a quote.

Yes, you can apply valid promo codes during checkout.

We offer occasional discounts for senior citizens and students. Stay tuned for announcements.

Yes, we have referral rewards and loyalty benefits. Contact us to learn more.

Early bookings often get the best pricing and widest date availability before seasonal price increases kick in.

Yes, off-season packages are typically priced lower — ask our team for current off-season deals on your destination.

Group discounts generally apply from a minimum of 6-8 travelers booking together; contact our team for an exact quote based on your group size.

Combinability depends on the specific offer's terms — our team will confirm which discounts can be applied together at checkout.

Select payment partners and seasonal campaigns may offer cashback — check our current offers page or ask our team for active promotions.

Share your details with our team after your trip and we'll set up a referral code for you to share — you earn a reward when your referral books and travels.

Yes, we occasionally run flash sales on select last-minute departures — follow our social pages or ask our team for current availability.

Current offers are shared on our website and social media pages, or you can call/WhatsApp us at +91 6230044197 for the latest deals.

Absolutely. We prioritize your safety and partner with verified vendors and guides.

You can contact our 24/7 customer support for immediate assistance.

Yes, we provide emergency contact numbers and support throughout the trip.

Yes, many of our packages are family and child-friendly. Please check the package details.

We follow all government guidelines and encourage travelers to maintain hygiene and safety protocols.

Yes, safety is our top priority — solo women travelers regularly join our group trips, which include verified stays and a trip captain throughout.

Yes, our dedicated all-girls trips are led by female trip captains for a safe and comfortable environment.

High-altitude itineraries are planned with proper acclimatization days, experienced local guides, and basic medical preparedness built in.

Our trip captains carry basic first-aid and are trained to coordinate with local medical facilities if needed during mountain itineraries.

You can call or WhatsApp our 24/7 support line at +91 6230044197, and your trip captain is also reachable throughout the journey.

Yes, we work only with verified transport partners and experienced drivers for all our trips.

Your trip captain will help arrange local medical care immediately and keep you and your emergency contact updated throughout.

Yes, all trip captains and local guides are vetted and trained before being assigned to lead a group.

Yes, we offer a variety of family-friendly vacation packages with activities for all ages, ensuring that everyone in the family has a great time.

Yes, you can request changes to the itinerary based on your interests and time.

We assist with rescheduling where possible. However, airlines are responsible for their own delays.

A digital ticket is enough in most cases. But we recommend keeping a printed copy too.

You can reach us via call, email, or WhatsApp. All contact info is available on our website.

Yes, we value your feedback and encourage you to share your travel experience with us.

Pack layered warm clothing, comfortable walking shoes, a light backpack, sunscreen, and any personal medication — a detailed packing list is shared before departure.

We recommend packing light, ideally under 15kg per person, especially on mountain itineraries with limited vehicle and hotel storage space.

Your exact reporting time and pickup point are shared in advance in your itinerary and the pre-departure WhatsApp group.

Yes, we typically add confirmed travelers to a trip WhatsApp group a few days before departure for updates and coordination.

Contact your trip captain or our support line immediately — we'll help you catch up with the group wherever possible, though additional travel costs may apply.

Most itineraries balance planned sightseeing with some free time to explore or relax at your own pace — check the day-wise plan for specifics.

Yes, let your trip captain know in advance; you can exit the tour midway, though this does not entitle you to a partial refund.